Privacy Policy

Privacy Policy – BookAMover

Last updated: September 2025

BookAMover (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website https://www.bookamover.co.uk.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our services, we may collect the following information:

  • Personal details: Name, phone number, email address, and moving details you provide when submitting a quote request.

  • Move details: Pickup and delivery addresses, property type, dates, and service requirements.

  • Technical data: IP address, browser type, device information, and cookies (see Section 6).

  • Communication data: Records of emails, messages, or customer service interactions.

2. How We Use Your Information

We use your information to:

  • Match you with up to 4 vetted removal companies in your area.

  • Allow our trusted partners to provide tailored quotes based on your move.

  • Improve our website, services, and customer experience.

  • Communicate with you regarding your quote request or related services.

  • Meet our legal and regulatory obligations.

3. How We Share Your Information

We only share your information with:

  • Removal companies in our vetted partner network to provide you with quotes.

  • Service providers that help us operate our website (e.g., hosting, analytics).

  • Regulatory or legal authorities, if required by law.

We never sell your personal data to third parties.

4. Data Retention

We retain your personal information only as long as necessary for:

  • Fulfilling your quote request.

  • Providing customer support.

  • Meeting legal or regulatory requirements.

After this, your data will be securely deleted or anonymised.

5. Your Rights (GDPR)

As a UK/EU resident, you have the following rights:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (where legally possible).

  • Object to processing of your data for direct marketing.

  • Request transfer of your data to another service (data portability).

To exercise these rights, please contact us (see Section 8).

6. Cookies & Tracking

We use cookies to:

  • Improve website functionality.

  • Analyse website traffic and performance.

  • Enhance your browsing experience.

You can manage or disable cookies in your browser settings. Some features may not function properly without cookies.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

📍 Address: 1 Parkfields, London SW15 6NH, UK
📞 Phone: +44 20 8058 8129
📧 Email: info@bookamover.co.uk

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.